📦 Shipping Information

• All orders are processed and shipped within 1-2 business days.
• You will receive a tracking number via email once your order has been dispatched.
• Delivery timelines may vary based on your location, but we aim to deliver within 3-5 business days.

🔄 Exchange Policy

• We offer exchange within 7 days of delivery.
• To be eligible for an exchange:
  • The item must be unused and in its original condition.
  • You must provide proof of purchase (e.g., order number, receipt).
• Exchanges will only be approved in the following cases:
  • You received the wrong item.
  • There is a defect or damage in the product.
• If the issue is verified, we will arrange for the correct item to be shipped at no extra cost.
• In case the mistake was from your end (e.g., wrong size ordered), you may be responsible for shipping charges for the exchange.

📩 How to Request an Exchange

Please email us at info@aurastrides.com (replace with actual email) with:

• Your order number
• Photos of the received product
• A brief description of the issue

Our team will respond within 24-48 hours.